Frequently Asked Questions
Are all the works original?
Yes. All works displayed at Yulitang are original creations by artist Li Lile'an, and each piece has a unique number and signature.
Some works are offered in limited edition Giclée Print versions, in very limited quantities, and come with a certificate of authenticity.
Will a certificate be included with the purchase?
Each artwork comes with a certificate of authenticity signed by the artist.
Includes the artwork's title, serial number, year of creation, dimensions, and the buyer's name.
Can I get a refund or exchange?
Due to the unique nature of artworks, returns and exchanges are not accepted unless there is a quality issue or damage during shipping.
If you discover any damage within 7 days of receiving the artwork, please contact us with photos, and we will assist with a refund or replacement.
How long will it take to ship?
Because some of Yulitang's works are created on demand or customized according to fortune telling.
The entire process, from conception and creation to framing, typically takes 1-3 months to complete.
Once the artwork is completed, we will notify you as soon as possible and arrange for its delivery.
Within Canada: Delivery within 5-7 business days after shipment;
International orders: 7-21 business days after shipment (depending on customs and region)
Each piece comes with shockproof and moisture-proof packaging and a traceable tracking number.
Ensure safe delivery to your collection space.
Can you customize products or specific sizes?
Yes. You can submit your requirements (theme, size, budget range) through the "Contact Us" page on the website.
The artist will create a custom painting based on the artist's astrological and spatial energy advice.
Does the artwork carry any astrological or feng shui implications?
Li Lile'an's works are based on the "fire and earth elements," emphasizing the balance, tranquility, and vitality between light and the heart.
Each artwork comes with an interpretation and placement suggestions to help harmonize the energy of the space.
What payment methods are available?
The website supports multiple secure payment methods, including: Visa, MasterCard, PayPal, Apple Pay, WeChat Pay, and Alipay.
For bank transfer inquiries, please contact: info@yuliatelier.com.
Our website uses an encrypted payment system (SSL Secure Payment) to ensure your transactions are secure and reliable.
